Frequently Asked Questions
Everything you need to know about your Radioddity experience
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-20 business days depending on the destination and customs processing.
Do Radioddity products come with a warranty?
Yes, all Radioddity branded products come with a standard 12-month warranty covering manufacturing defects. We also offer extended warranty options for select radio models.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
How can I update the firmware on my radio?
Firmware updates and programming software can be downloaded directly from our 'Support' page. Ensure you use the correct programming cable for your specific model to avoid connectivity issues.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your protection.
Do you offer technical support for amateur radio setup?
Absolutely. Our dedicated technical support team is available via email to help with initial setup, frequency programming, and troubleshooting your device.